Terms & Conditions

Effective Date: April 29, 2026
Last Updated: October 1, 2026

Welcome to Anthony Louis Media, LLC ("we," "us," "our," or "Company"). These Terms & Conditions ("Terms") govern your access to and use of our website, services, and any communications or agreements with us. By accessing our website, contacting us, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

SMS/Text Messaging Terms

If you have opted in to receive text messages from Anthony Louis Media, LLC, the following terms apply to your participation in our SMS program.

Program Description

Anthony Louis Media, LLC operates an SMS program for prospects and clients who opt in through the optional, unchecked SMS consent checkboxes on our website contact form. We send two types of text messages, and each requires separate consent:

• Appointment Reminders (non-marketing): Appointment reminders, service confirmations, and account-related updates.
• Marketing Messages: Special offers, discounts, and service updates about Anthony Louis Media, LLC's marketing services.

Consent to receive text messages is not a condition of purchase.

Message Frequency

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive recurring messages. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Opt-Out and Support

You can cancel the SMS service at any time. Just text "STOP" back to us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or call (929) 487-3250.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Age Restriction

You must be 18 years of age or older to opt in to our SMS program.

Privacy

Please review our Privacy Policy to learn how we collect, use, and protect your information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

1. Services We Provide

Anthony Louis Media, LLC is a digital marketing agency offering services including but not limited to:

• Lead generation
• Search engine optimization (SEO)
• Pay-per-click (PPC) advertising management
• Google Ads, Meta Ads, and other paid advertising campaigns
• Marketing strategy and consultation
• Funnel optimization
• Conversion rate optimization
• Operations consulting related to marketing
• Reporting and analytics
• Other digital marketing services as agreed upon

The specific scope of services for any client engagement will be defined in a separate written service agreement, proposal, or statement of work ("Service Agreement").

2. Engagement and Acceptance

Use of our website does not create a service agreement between you and Anthony Louis Media, LLC. A formal client relationship is established only when both parties sign a separate Service Agreement outlining specific deliverables, fees, and terms.

These Terms govern your general use of our website and any pre-engagement communications. The Service Agreement will govern the specific terms of any paid engagement.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into agreements on behalf of yourself or the business you represent in order to engage our services.

4. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use. Prohibited activities include:

• Submitting false, misleading, or fraudulent information
• Attempting to access restricted areas of our website without authorization
• Distributing malware, viruses, or other harmful code
• Scraping, copying, or republishing our content without permission
• Using our website to send spam or unsolicited communications
• Interfering with the operation or security of our website

5. Intellectual Property

All content on our website, including text, graphics, logos, images, video, audio, code, and design elements, is the property of Anthony Louis Media, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works of any of our content without our prior written consent.

Materials, strategies, recommendations, and deliverables created for clients during an engagement are subject to ownership terms set out in the applicable Service Agreement.

6. Disclaimers and Limitations on Marketing Results

Marketing services involve many variables, many of which are outside our direct control. To set clear expectations, please review the following disclaimers carefully.

6.1 No Guarantee of Specific Outcomes

We do not guarantee specific lead volume, conversion rates, sales numbers, revenue increases, return on investment (ROI), or any other particular business outcome, except as expressly provided in Section 6.8 (90-Day New Customer Guarantee). Results depend on a wide variety of factors including but not limited to: market conditions, industry competition, geographic targeting, budget, client implementation, sales process, product or service quality, pricing, brand reputation, seasonality, and external economic factors.

6.2 Phone Call Activity

We do guarantee that our advertising campaigns, when properly funded and executed according to our recommendations, will generate phone call activity from prospective customers. The exact volume, quality, and conversion rate of those phone calls depends on factors including market conditions, ad budget, geographic targeting, competition, time of year, and other variables outside our control. We do not guarantee a specific number of phone calls or that all phone calls will result in closed business.

6.3 Past Performance

Any case studies, testimonials, examples, or performance data shared by us reflects results achieved by specific clients under specific conditions. Past performance does not guarantee future results, and your business may experience materially different outcomes.

6.4 Third-Party Platforms

Our services rely on third-party platforms including but not limited to Google, Meta (Facebook/Instagram), TikTok, LinkedIn, YouTube, and others. We do not control these platforms, their algorithms, their pricing, their policies, their downtime, or their treatment of your accounts. Changes by these platforms can affect campaign performance, costs, and outcomes.

6.5 Timeline

While we typically launch campaigns within 72 hours of receiving the necessary access, assets, and approvals from the client, marketing results from those campaigns typically take time to materialize. Most campaigns require 30 to 90 days, and sometimes longer, before full performance can be evaluated. Launch speed and results timeline are distinct: prompt launch does not imply prompt results. We do not guarantee specific timelines for results, except as expressly provided in Section 6.8.

6.6 Client Responsibilities

Client cooperation directly impacts results. This includes providing accurate information, timely access to accounts and assets, prompt responses to communications, willingness to follow our recommendations, adequate sales follow-up on leads, and reasonable internal operations. We are not responsible for outcomes affected by delays, lack of cooperation, or failure to follow agreed-upon recommendations.

6.7 Best-Effort Commitment

We commit to executing our strategies and services with professional best effort, industry best practices, and reasonable care. However, ultimate business success depends on factors beyond marketing alone.

6.8 90-Day New Customer Guarantee

For clients who sign a Service Agreement that includes the 90-Day New Customer Guarantee, Anthony Louis Media, LLC ("ALM") guarantees that the client will gain at least one (1) new customer attributable to ALM-managed campaigns within 90 days of campaign launch ("Guarantee Period"). If this guarantee is not met and all eligibility requirements below have been satisfied, ALM will refund the service fees paid to ALM during the Guarantee Period, plus $500 ("Guarantee Refund").

Eligibility Requirements

The client must meet all of the following for the full Guarantee Period:

• Ad spend: The client maintains a minimum ad spend of $3,000 per month, paid directly to the advertising platforms, without interruption.
• Payment: The client pays all ALM invoices on time and has no outstanding balance.
• Access and approvals: The client provides required account access, assets, and approvals within five (5) business days of ALM's request.
• Speed to lead (form submissions): For every form lead, the client calls the lead at least three (3) times on the same day the form is submitted. The first call must be made within two (2) minutes of submission. For leads submitted outside the client's business hours of 8:00 AM to 6:00 PM, Monday through Saturday, the first call must be made within fifteen (15) minutes of the next business-hours opening.
• Inbound calls: The client answers at least 80% of inbound calls from ALM campaigns during business hours, and returns every missed call within five (5) minutes.
• Booking: The client makes a reasonable effort to schedule every lead who requests service, and provides a written reason for each qualified lead who was contacted but not scheduled.
• Tracking: The client uses the call tracking, CRM, or lead tracking tools ALM provides or approves for every campaign lead, and keeps accurate records of contact attempts and lead outcomes.
• Call recording: The client consents to the recording of calls from ALM campaigns for quality and verification purposes, with any disclosures required by law.
• Sales records: The client provides sales records, invoices, or CRM access showing the outcome of campaign leads within five (5) business days of ALM's request.
• Campaign control: The client does not pause, edit, or change campaigns, landing pages, budgets, or targeting without ALM's written agreement.
• Business operations: The client does not materially change its pricing, service area, services offered, or business hours during the Guarantee Period without ALM's written agreement, and maintains the licenses and insurance required to operate.
• Account standing: The client's business and advertising accounts remain in good standing with all advertising platforms.

Verification

Compliance and results are measured by the call tracking, CRM, and lead records provided or approved by ALM, and these records are the controlling evidence. If the client does not use the required tracking, does not provide requested records, or if records show that the client failed to meet any requirement above, the guarantee is void.

Notice and Correction

If ALM identifies a failure to meet these requirements, ALM will notify the client in writing (email is sufficient). If the same requirement is not met again after notice, the guarantee is void for that engagement. Failure to provide records, missed payments, or unapproved campaign changes void the guarantee immediately, without notice.

If the client repeatedly fails to meet the lead-handling requirements after notice, ALM may pause campaigns until the issue is resolved.

Stopping Advertising or Cancelling

If the client pauses advertising, reduces ad spend below the minimum, stops advertising, or cancels the Service Agreement before the Guarantee Period ends, the guarantee is void immediately and no Guarantee Refund is owed.

Approved Pauses and Extensions

If ALM agrees in writing to pause campaigns, the Guarantee Period is extended by the length of the pause and the guarantee remains in effect. Any delay caused by the client, or any outage, suspension, or policy change by an advertising platform outside ALM's control, also extends the Guarantee Period by the length of the delay.

Termination by ALM

If ALM terminates the Service Agreement without cause before the Guarantee Period ends, the client remains eligible for the guarantee for fees paid to date.

Claims Process

Refund requests must be made in writing within thirty (30) days after the Guarantee Period ends. ALM will review the request against the tracking and sales records within fifteen (15) business days. Approved Guarantee Refunds are paid within thirty (30) days of approval.

Definitions and Limits

A "new customer" means a person who was not a customer of the client before the campaign, who contacted the client through an ALM-managed campaign, and who purchased a paid service. Ad spend paid to third-party platforms is not refundable. The guarantee applies once per client, is non-transferable, and is governed by the client's Service Agreement. The Guarantee Refund is the client's sole and exclusive remedy for failure to meet the guarantee.

Disputes and Chargebacks

Any dispute about the guarantee must be resolved through the process in Section 12. The client agrees not to initiate a chargeback or payment dispute for fees covered by this Section before completing that process. A chargeback made in violation of this paragraph voids the guarantee, and the client is responsible for ALM's reasonable costs of responding to it.

7. Fees and Payment

Fees for services will be set forth in the applicable Service Agreement. Unless otherwise agreed in writing:

• Fees are billed monthly in advance
• Payments are due upon receipt of invoice
• Late payments may result in suspension of services and may incur late fees
• Ad spend (paid to Google, Meta, etc.) is separate from service fees and is the client's responsibility
• All fees are non-refundable except as provided in Section 6.8 or the Service Agreement

8. Limitation of Liability

To the maximum extent permitted by law:

• Anthony Louis Media, LLC, its owners, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to our services or these Terms.
• Except for Guarantee Refunds owed under Section 6.8, our total aggregate liability for any claim arising from or related to our services will not exceed the total amount paid by the client to Anthony Louis Media, LLC in the three (3) months immediately preceding the event giving rise to the claim.
• We are not liable for any actions, errors, downtime, or policy decisions made by third-party platforms (such as Google or Meta), including ad account suspensions, ad disapprovals, or algorithm changes.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Anthony Louis Media, LLC, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising out of or related to:

• Your breach of these Terms or any Service Agreement
• Your use of our website or services
• Your violation of any law or third-party rights
• Inaccurate, false, or misleading information provided by you
• Content, products, or services you market or sell using our work product

10. Termination

These Terms apply for as long as you use our website or maintain any engagement with us. We may terminate or suspend your access to our website at any time, for any reason, without notice.

Termination of any Service Agreement is governed by the terms of that specific Service Agreement.

Minimum Term. Unless the Service Agreement states otherwise, any engagement that includes the 90-Day New Customer Guarantee has a minimum term of ninety (90) days from campaign launch. If the client cancels or stops advertising before the minimum term ends, all service fees for the remainder of the minimum term become due immediately, and all fees paid are non-refundable.

11. Confidentiality

Information shared between Anthony Louis Media, LLC and clients during the course of an engagement is confidential and may not be shared with third parties without consent, except as required by law or as outlined in the applicable Service Agreement.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or our services will first be addressed through good-faith negotiation between the parties. If unresolved, disputes will be submitted to binding arbitration in New York, conducted under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property or confidentiality matters.

You agree that any dispute will be brought solely in your individual capacity and not as a plaintiff or class member in any class or representative action.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will be posted on our website with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement entered into between the parties, constitute the entire agreement between you and Anthony Louis Media, LLC regarding the use of our website and services, and supersede all prior agreements or understandings.

16. Contact Us

If you have questions about these Terms, please contact us:

These Terms & Conditions are provided for informational purposes and do not constitute legal advice. We recommend consulting a qualified attorney to ensure full compliance with applicable laws in your jurisdiction and to draft customized Service Agreements for client engagements.